Community Manager Training Course
It’s been exciting to see the evolution of the Community Manager role and how it is becoming mainstream across organizations ranging from start-ups to the Fortune 50 and with no matter as to profit or...
View ArticleYou’re Invited to Celebrate Community Manager Appreciation Day with us! #CMAD
When I say that it’s the third annual Community Manager Appreciation Day … they look at me like Really? REALLY?!!! Yes, really! And the question is, who started that? My answer, Jeremiah Owyang did....
View ArticleFocus is Critical to Career Success
A career in social media requires a varied skill set, but that depth and breadth can also be quite detrimental if focus is lost. Success in social media requires a full range from being detail oriented...
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How can Dell be more social?
We’re looking for the two best answers, then we’ll bring you to Dell World in December to pitch your idea in person! Are you up to the challenge? Last year Dell World was amazing and this year it...
View ArticleReal Community Managers Don’t Do Karaoke
Community Managers aren’t the best followers in many ways. You’ll usually find them leading culture shifts at companies encouraging others to join in their march. This post is inspired by the ebook...
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5 Barriers to Becoming a Social Business
It’s no small feat for a company to transition to become a social business. One would think that it’s easier for smaller organizations, but companies of all sizes face the following barriers. 1....
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Recruit Employees to Grow Your Community and Drive Growth
Every Community Manager knows how much effort it takes to grow a young Community and encourage engagement in an established one. Most Communities also include social outposts on channels such as...
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Attaining New Customers via Outstanding Customer Care
My blogging recently has been in the form of guest posts. I will start republishing them here. This post was written for the Desk.com blog and was later published on the Salesforce.com blog. You’ve...
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How to Find a Job in Social Media
It’s exciting to see that social media jobs are mainstream in companies of all sizes! The role has evolved into a number of specializations as many of us predicted it would. And companies are realizing...
View ArticleHow to Make a Business Social
There has been a lot of focus of late on how to become a social business. In fact I joined Dell back in 2011 because of their maturity as a social business. The story really goes back to 2007 when I...
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